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CANCELLATION

The following is an outline of our cancellation policy of on:pitch training sessions and virtual sessions.

 

Participants must agree to this cancellation policy in order to book and attend a training session offered by Training121 Ltd.

 

Definitions

Participant = A client, member and PAYG attendee of a Training121 on:pitch session.

 

1-2-1 Sessions

  • If a participant cancels 12 hours or longer before session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant cancels 12 hours before the session, there is a 50% refund due if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from the participant to Training121.

 

Pre-Organised Small Group Sessions (2on1, 3on1, 4on1)

  • If all participants cancel within 12 hours or longer before session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a single participant in a small group cancels within 12 hours or longer before the session, a FULL refund will be offered to the single participant for the rate they individually pay.

  • If all participants cancel within 12 hours before the session, there is a 50% refund due to each individual participant if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from each participant to Training121.

 

Workshops (Shooting, SAQ, Ball Mastery, Technical)

  • If a participant cancels 12 hours or longer before session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant cancels 12 hours before the session, there is a 50% refund due if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from the participant to Training121.

 

Camps and Clinics

  • If a participant cancels 12 hours or longer before session, Training121 will attempt to reallocate the slot,if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant cancels 12 hours before the session, there is a 50% refund due if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from the participant to Training121.

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Development Groups (U10-U13, U13-16, Girls Performance, Senior)

  • If a participant cancels 12 hours or longer before session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant cancels 12 hours before the session, there is a 50% refund due if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from the participant to Training121.

 

Seasonal Groups (WNL Underage, WNL Senior, LOI Underage, LOI Senior, etc.)

  • If a participant cancels 12 hours or longer before session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant cancels 12 hours before the session, there is a 50% refund due if payment was made prior to the session. If there has been no payment made before the session, 50% of the session rate is due from the participant to Training121.

 

Virtual Sessions (Zoom)

  • If a participant joins the call at any time, this confirms attendance.

  • If a participant cancels 12 hours or longer before the session, Training121 will attempt to reallocate the slot, if this cannot be met by both parties, a FULL refund will be offered.

  • If a participant does not attend a session in its entirety, NO refund will be given to the participant.

 

Last modification 15th October 2022 by Gary Biggs, MD.

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